By Ian Wayne, M.Sc and Suzanne Simpson, PhD, C. Psych.
This is the fourth in a seven part series that looks at key decisions in designing and implementing a competency-based talent management (CbTM) framework:
Competency-based talent management is an approach for managing talent that defines the competencies required for organizational success, and provides a framework for ensuring employees are hired, developed, promoted and generally managed according to these competencies.- Some Basic Definitions
- Defining the Goals and Evaluating the Impact of your Initiative
- Competency Structure and Types
- Importance of Defining your Competency Architecture
- Developing Job Competency Profiles
- Project and Change Management
- Key Decisions in Selecting a Software System
Prior to launching your competency initiative, it is important to establish a competency architecture that will work for your organization.
Competency Architecture
A competency architecture provides the structure for designing and using competency profiles to support competency-based talent management. It is possible to define different structures and each organization needs to identify the architecture that best meets its needs. There are three basic criteria for defining a competency architecture:
- It should include all the competencies that employees need, now and in the near future, to ensure your organization can achieve its vision and support its values.
- It should support all of the intended uses of the competencies (e.g., recruitment and selection; learning and development; performance management; and career development).
- It should be easy to use.
- Core Competencies: These are general competencies that all employees must possess to enable your organization to achieve its mandate and vision. They describe in behavioral terms the key values of your organization and represent organizational strengths that help your organization differentiate itself from its competitors.
- Job Family Competencies: These are competencies shared by a “family” of functionally related jobs. A Job Family is a group of jobs that have common functions / duties and form a logical group for acquiring resources and managing careers. They can include jobs within a specific functional area of the organization (e.g., Finance Department) or they can incorporate groups of jobs across functional areas (e.g., Administrative jobs distributed throughout the organization).
Job Family Competencies describe those competencies that are common for jobs within a particular job family, and can include both General as well as Technical Competencies. For example, specific Technical Competencies for Accounting could be incorporated for all jobs in a Financial Administration job family, as well as some of the General Competencies (e.g., Analytical Thinking; Attention to Detail).
- Job Specific Competencies: These are competencies needed to perform effectively in a specific role or subset of roles beyond those included in the set Job Family Competencies. Once again, these can include both Technical and General Competencies, but most often include specific Technical Competencies needed for effective performance in a job or role. For example, Auditing may be needed only in a subset of jobs in a Financial Administration Job Family.
- Leadership Competencies: These are competencies required of the leadership levels of the organization. They define the leadership requirements to achieve the vision, values and strategic direction of the organization. They can be defined as a job family or form a separate layer in the architecture.
KEY DECISIONSCompetency Applications
- What is the basic structure of your competency architecture?
- What end uses will your competency architecture support – e.g., learning and development; recruitment & selection; etc.?
- Will there be a set of core competencies? If so, how will they be identified?
- What are the distinct job families and job groups?
- How will you treat leadership competencies – will they be embedded in each Job Competency Profile, or will they be treated as a separate set of competencies needed by leaders within the organization?
Competencies have many potential applications, including: recruitment and selection; learning and assessment; performance management; career development and succession management; and human resource planning.
As noted in the previous section, the way in which the competencies will be used will influence your competency architecture – for example, career development and succession management are more easily supported by competencies that incorporate proficiency levels or scales, such as those in the CompetencyCore libraries of General and Technical Competencies. In this way, jobs can be mapped in terms of the levels of proficiency needed for each competency.
As an example, a Help Desk Agent may need to display the behaviors shown at Level 3 proficiency on the Client Focus competency scale whereas an executive responsible for setting service standards and ensuring quality service delivery would need Level 5 behaviors on the same competency.
Proficiency scales help you compare requirements across jobs, which is especially useful when determining potential career paths within the organization.
KEY DECISIONSBuilding from the Competency Architecture, the next blog in this series describes the steps and process for developing job competency profiles / models.
- How will competencies be used in the short and long term - e.g., recruitment and selection; learning and assessment; performance management, etc.?
- Which will be the first application?
- Will there be a staged approach to implementation? If so, which job group or job level will go first?
- Will you need to develop specific tools and processes to support intended applications (e.g., competency assessment; interview question banks)
- To what extent will managers and employees need training?
The next blog in this series will describe steps and process for developing job competency profiles / models. Sign up to our blog’s mailing list through the form on the right-hand side to receive the rest of the series in your inbox.
HRSG is a leader in Competency-based Talent Management solutions. Contact us today to find out how we can help you.
